Bailies Coffee Roasters Blog: Customer Update


Here at Bailies Coffee Roasters, we’re wishing everyone the best of luck as lock down eases further. It has been a remarkable three months and it was no surprise to us that the independent coffee shop sector showed incredible fortitude during this period.

New ideas were launched, new coffee shops have opened, and the coffee kept flowing…albeit in a reduced capacity. However, there are some positives. A recent survey of 2,000 shoppers highlighted the growth of small independent retailers and the extra trust consumers have in these outlets. Check out the article by Food NI here.

Our business is fully operational, with a reduced team, we are still roasting, packing, advising, servicing, and delivering great tasting coffee.

We have placed extra measures in the roastery to ensure safe production and reduced contact between staff. As an example, collections are allowed however customers may not enter the premises. You’ll get a smile and a wave from Luke at a 2-metre distance however no quick coffees in the canteen! When visiting remember to ring the outside bell, at the warehouse entrance, then wait to for further instruction. Social distancing must be adhered.

Delivery of items has been managed by our preferred courier supplier. As there are currently no driver runs available, please make sure your coffee purchase is planned well ahead and try to establish a routine or volume for your weekly order. Placing more on the order also helps to reduce contact via the number of deliveries to your premises and cuts down repeat visits. To help our production team all orders must be in before Noon as it may not leave the same day. 

The roastery and distribution team are working with only 10% of the normal staffing capacity. So please give consideration when placing orders. The team are working hard, socially distanced of course, in their own silos.

Currently there are no visitors allowed inside the roastery for tastings or showroom visits. Should you need any information on coffee, sales advice or equipment please contact [email protected]. We’re all working from home and supporting the industry as best we can. In these trying times we may have to revert to different tactics to deliver our service e.g. Teams Meetings, FaceTime, Samples via courier and more…to get you the best advice.

Tourism NI and the Department for the Economy have issued guidance for business owners, operators and workers in hotels, tourist attractions and hospitality businesses. This includes restaurants, cafes, pubs and bars. The guidance will help businesses re-open as safely as possible please check with your local authority on the latest advice.

Find out more here: https://covid19.tourismni.com/support-centre/business-support-advice/practical-guidance-for-working-safely-during-covid-19/

Good luck to everyone re-opening and please do reach out to use if you need any support. We have posted a handy guide on machine start up, on our previous blog, here. There are certain steps to follow if a machine has been left idle for a while. 

For specific queries you can get in contact via any of the methods below.

Sales: Email [email protected] or call our main office at +44 (0) 28 9077 1535 and select option 1. This is for orders, equipment pricing and the latest coffee collection information. Please note this number carries a high volume of calls.

Engineering: Call our main office at +44 (0) 28 9077 1535 and select option 2. This will get you through to our engineering support team. This team will diagnose faults by phone or schedule an engineering call accordingly.

Accounts: Email [email protected] or call our main office at +44 (0) 28 9077 1535 and select option 3.

Marketing: Email [email protected] or pop us a message on Facebook or Instagram.

Thank you for choosing Bailies Coffee Roasters!


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